Terms and Conditions for Customers Availing SMS Service

Table of Contents

A. Illegal Use

B. Subscriber Conduct

C. System and Network Security

D. Indemnification


F. Cost policy

G. Refund Policy

H. Enforcement of Terms and Conditions for Company subscribers

I. OTP (One Time Password) security check

J. Me regulatory

K. Kyc guidelines


The Terms and Conditions specify the actions permitted by Provider Company to its users of our services, including SMS and other services, which may be introduced in the future. The Company reserves right to modify the policy at any time. All subscribers of Our Services, directly or indirectly are required to engage in acceptable use only as per this policy as modified from time to time.

A.   Illegal Use

The Services of the Provider Company should be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret, fraudulent, spam or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, and violates export control laws or anti national. The provider company will not be held LIABLE for use of any such activity by its users.

B.   Subscriber Conduct

Subscriber shall use Company services for lawful purposes only. Subscriber shall not post or transmit using Company services any material, which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give the right to civil liability or otherwise violate any law, or which, without the Company express prior approval, contains advertising or any solicitation with respect to products or services. Any conduct by a Subscriber that in the Company discretion restricts or inhibits any other Subscriber from using or enjoying Company services will not be permitted. Subscriber shall not use Company services to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of users to become subscribers of other on-line information services competitive with the Company services.

Subscriber shall not upload, post or otherwise make available using Company services any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with the subscriber. Subscriber shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission.

C.   System and Network Security

Violations of system or network security are prohibited, and may result in criminal and Civil Liability. The Company will investigate incidents involving such violations and may involve/will cooperate with law enforcement agencies if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:

D.   Indemnification

Subscribers agree to defend, indemnify and hold harmless the Company, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorney's fees, arising out of the use of Company Services by the subscriber or anybody else than the Subscriber, if any.

E.   SMS

It is a condition of use of Company services that subscriber does not post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, national or international law; post or transmit any information, software or any other material, which violates or infringes upon the rights of others, including material, which is invasion of privacy or publicity rights or, which is protected by copyright, trademark or other proprietary right, or derivative works with respect thereto, without first obtaining permission from the owner or right holder; post or transmit any information, software or other material, which contains a virus or other harmful component; post, transmit or in any way exploit any information, software or other material for commercial purposes, or, which contains advertising.

User cannot use any sender Id to send SMS other than his own name, company or firm's name owned or managed by him/her. Using sender Id other than owned by him will cause the termination of account and all credits will be set to zero. A formal complaint will also be lodged (FIR) with the law and order agency.

Sending unsolicited SMS messages, including, without limitation, commercial advertising and informational announcements, is explicitly prohibited.

Company has no control on the contents of the SMS sent and Company shall not be held responsible/liable directly or indirectly neither for the content of the SMS sent nor for any delay in delivery or non-delivery or for any errors routed by Company through its SMSC.

Company shall not be responsible in any manner due to errors caused on account of internet delays, disconnection, time outs, routing problems, and so on.

User shall use the facilities provided by Company for delivery of MT SMS that terminates within India only. User also acknowledges that it will not use the capability of sending international SMS through Company SMSC.

User will not send unsolicited SMS (also referred to as ‘spamming’) to subscribers. All SMS sent by the user using Company SMSC must conform to IT Act 2000 and other relevant laws of India. Any violation will be the sole responsibility of user.

User has complete control of the Sender-ID (Alphanumeric or Numeric) of the MT SMS sent through Company SMS and will not misuse this facility. In case it is found that user is misusing this facility by sending a message on someone’s name without his/her approval, it shall be treated as a breach of this agreement and the connection will be disconnected forthwith. It shall be the sole responsibility of user and Company will in no way responsible for any such message and the subsequent fallout.

Company shall strive to deliver SMS immediately upon receipt from the user. However, Company shall not be responsible for any delay, non receipt of SMS or any other interruption in providing SMSC facility, which may occur due to technical reasons or snags in the system, breakdown of SMSC or any other equipment, server breakdown, maintenance shutdown, breakdown of communication services and such interruption are beyond the control of Company. However, Company acknowledges that it will put in its best endeavors to achieve the best success rate in delivery of the SMS messages so routed through its SMSC.

F.   Cost policy

1.     In consideration of Company forwarding the SMS through its SMSC, User shall pay the agreed amount per SMS + GST sent anywhere within India.

2.     Company shall be entitled to charge for all the SMS routed by its SMSC, irrespective of any delay, incomplete message and or non-receipt of the message by the irrespective mobile phone to whom such SMS has been forwarded. Company will notify any change in tariff to User.

3.     Company shall raise bills at the time of buying the credits by the user. The number of Empty SMS submitted by the user shall be counted for settlement.

4.     GST would be as applicable, currently@18%.

5.     User agrees to pay the bill amount immediately when sent by Company. Such payments shall be in Indian Rupees (INR) .

6.     The bill generated by Company shall be the conclusive proof of the SMS sent by SMSC of Company and the same shall be honored by the user. However, in case of any anomaly found by the user, he will present its statistics and both parties will resolve the anomaly.

7.     Company shall not be responsible in any manner whatsoever to a user or any other third party for delayed, incomplete and non-delivery of SMS due to technical reasons.

8.     No unsolicited/objectionable message should be sent by the user.

9.     Bulk SMS will be sent by the user to national customer only.

10. Incase TRAI / Operator(s) levies ANY Extra Charges above 1 Paisa per SMS e.g. interconnection Charges, the User will have to bear all such charges for the Balance SMS Credits in their account. The Provider Company reserves the Right to suspend User Account 7 days after giving a Notification by E-Mail or SMS to the Client in case the client does not deposit the Differential Amount to the Provider. A copy of all such Policies will be provided to the customer before charging anything extra.

11. Nature of content, intention behind sending bulk SMS, and the use of and primary applications to be specified by the user.

12. The Bulk SMS rates are subject to change.

13. In case of change/revision of IUC for inter operator termination charges; these bulk SMS charges will be revised.

G. Refund Policy

Before starting any relationship with us. We advise you to test our services. We do not offer any refund of money at any stage or at any condition once the transaction has done, unless Company agreed.

In case, Company agreed to refund money it will take 60 to 90 days but not more than that from the date of a request received by Company through an e-mail (registered with the Company) or by regular post. All charges like monthly fee (pro-rata basis), SMS charges, a 10% processing charges will be deducted from the refundable amount.

H.   Enforcement of Terms and Conditions for Company subscribers

Indirect or attempted violations of the policy and actual or attempted violations by a third party on behalf of a Company subscriber or a subscriber's end user shall be considered a violation of the policy by such a customer or end user. Any user found violating the above Terms and Conditions is liable for action under the prevailing laws including termination of services without any prior notice.

We also want to advise you that if, you do not agree with any of the conditions mentioned above kindly do not register with us, once the payment is received or, even if One SMS credit is consumed, the provider company will not be liable for a refund of the amount.

I.   OTP (One Time Password) security check

OTP(One Time Password) has been introduced in the website. Subscriber must receive the OTP on his/her registered mobile number. In case subscriber do not receive the OTP, he/she can re-generate the OTP. The OTP security check can be removed from the subscriber's login on request to the concerned account manager. but the we do not recommend the removal as during the event of leak out login and password the account can be miss used and the company will not be responsible for that.

To remove the OTP security check the subscriber has to give the written recommendation that he/she will be sole responsible for the credits loss or any kind of spam messages posted from that particular account.

J. Advice to Senders/Telemarketers

Stakeholders of the ecosystem

The stakeholders in the ecosystem includes:

Regulatory requirements to be fulfilled by Principal Entities

All the Principal Entities (Sender or Businesses, Private as well Government bodies) who are using the telecom resources to send bulk messages to their customer, have to fulfill the regulatory requirements under TCCCPR, 2018.

As per the provisions of the regulation and Code(s) of Practices published by the Access Providers, following activities are required to be completed by any sender (OTP, Transactional messages, Service messages or commercial messages) for sending bulk communication:

  1. Registration as Principal Entity (PE)
  2. Assignment of header
  3. Registration of Content Template
  4. Transmission of PE ID, header, Content ID while offering for delivery of messages to TSPs
  5. Registration of consent template (if any)
  6. Acquisition of consumer consent (if any)

Guidance for sending Commercial Communication

If you are interested in sending commercial communication (CC), then you fulfill the regulatory requirements before sending CC:

1) Become a registered sender

Register yourself as Principal Entity to send commercial communications to your customers. Procedure for Principal entity Registration - Learn how to register as sender/Principal entity on TSPs' website

2) Register Header

Every commercial communication is carried through registered headers only.Procedure for Header Registration - Learn more about the header registration process.

3) Register Content Template

For sending any communication through registered headers, Principal entities are required to register their content template e which may have both fixed and variable parts as per the code of practice. Register your content template through TSPs website Procedure for Content Template Registration - Learn more about the Content template registrationprocess.

All the above steps are necessary to become a registered sender. Failing to follow any steps will not allow you to send CC.

K. KYC guidelines

Nimbus Adcom Private Limited Provide Sms services to whom they have own DLT registration with PE id

Whereas Nimbus takes KYC aadhar card , PAN Card from Individuals and GST , PAN Card , Agreement of first party-second party from company


The following table provides information on all the terminologies used in this agreement.




Short Messaging Service


Terms and Conditions


Telecom Regulatory Authority of India


Short Message Service Center


The name in which the SMS is sent